Hard Parts LLC ("we," "us," "our") operates the Hard Parts Delivery mobile application (the "App"), a two-sided platform connecting Buyers who need hardware parts delivered with Drivers who pick up and deliver those parts. This Privacy Policy explains what information we collect, how we use it, and the choices you have.
By using Hard Parts Delivery, you agree to the collection and use of information as described in this policy.
When you create an account (as a Buyer or a Driver), we collect:
When a Buyer places an order, we collect:
This information is shared with the Driver who accepts the order so they can complete the delivery.
You can control location permissions through your device's settings at any time. Disabling location access may limit or disable core features of the App (e.g., live order tracking, driver matching).
Drivers may use the in-app camera or photo library to take and upload a photo confirming delivery (e.g., a photo of the item left at the drop-off location). We only access your camera or photos when you actively choose to take or upload a delivery photo.
Payments are processed through Stripe, a third-party payment processor. We do not store your full credit card number, CVV, or bank account details on our servers. Stripe collects and processes this information directly under its own privacy policy. We retain only limited transaction metadata (e.g., order amount, transaction status, payout history for Drivers) needed to operate the App.
We may automatically collect:
We use the information we collect to:
We share information in the following limited circumstances:
We do not sell your personal information to third parties.
We retain your information for as long as your account is active or as needed to provide you services. We may retain certain information after account deletion where required for legal, tax, fraud-prevention, or dispute-resolution purposes.
Depending on your location, you may have additional rights under applicable law (such as the right to access, correct, or delete your personal data, or to object to certain processing). To exercise these rights, contact us using the information below.
We use reasonable administrative, technical, and physical safeguards to protect your information, including relying on Firebase's and Stripe's respective security infrastructure. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
Hard Parts Delivery is not intended for use by anyone under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.
If you access the App from outside the United States, your information may be transferred to, stored, and processed in the United States or other countries where our service providers operate.
We may update this Privacy Policy from time to time. We will post the updated policy on this page with a revised "Last Updated" date. Continued use of the App after changes take effect constitutes acceptance of the revised policy.
If you have questions about this Privacy Policy or how we handle your information, please contact us:
This document is a general template and does not constitute legal advice. Given that Hard Parts Delivery processes location data and payments, we recommend having this policy reviewed by a qualified attorney before publishing, to ensure compliance with applicable laws (e.g., CCPA, GDPR if applicable, App Store and Google Play requirements).